At VINH LÊ, each piece is handmade in small quantities using limited fabrics and artisan craftsmanship. Because of this, we offer a 7-day return window (store credit/exchange only) for eligible items. Please review the policy before placing an order.

1. Eligibility for Returns (7 Days)

Returns must be requested within 7 days of receiving your order.

To be eligible, items must be:

• Unworn, unused, and unwashed
• In original condition
• With all tags, labels, and packaging intact
• Free from stains, odors, alterations, or damage
• Accompanied by proof of purchase

2. Final Sale Items (No Returns or Exchanges)

The following items cannot be returned or exchanged:

• Made-to-order items
• Custom sizing and tailored pieces
• Preorder items
• Made-to-measure garments
• Items marked Final Sale
• Any item worn, washed, altered, or damaged after delivery

These pieces are produced in limited quantities or specially made for you, and therefore cannot be returned.

3. How to Start a Return

To begin a return, please email our Customer Care team:

Email: studio@byvinhle.com

In your message, include:

• Full name
• Order number
• Item(s) you wish to return
• Reason for return

If your request is approved, we will provide:

• A Return Authorization
• Instructions for returning your item
• The correct return address (Vietnam or USA warehouse, depending on the product)

Returns without prior authorization will not be accepted.

4. Return Shipping

• Return shipping costs are the responsibility of the customer.
• You must ship the item back to the address provided (Vietnam or USA).
• We strongly recommend using a trackable shipping service.
• We are not responsible for lost or damaged return parcels.

5. Refund Processing

Once we receive your return, please allow up to 10 business days for inspection.

If approved:

• Refunds are issued as store credit.
• You will receive a Refund Confirmation email.

Please note:

• Shipping fees are non-refundable.
• If the return does not meet all conditions, it will be sent back to you and the refund will be declined.

6. Exchanges

Due to small-batch production and limited quantities, we currently do not offer direct exchanges.
If you need a different item or size, please request a return (if eligible) and place a new order.

7. Refund Not Received?

If you have received a Refund Confirmation but do not see the funds:

1. Contact your bank or credit card provider (processing times vary).
2. If they cannot locate the refund, email our Customer Care team for assistance.

8. Questions?

For any inquiries about returns, refunds, or product eligibility, please contact:

Customer Care
Email: studio@byvinhle.com

We are here to support your experience with VINH LÊ.